Hard bounce Webhook should include the hard bounce reason | Feature Requests

Hard bounce Webhook should include the hard bounce reason

Slim Giraffe

I would like the webhook payload for a bounced email to include the reason. In fact, when you test the webhook, the reason is included - which is very misleading.

Created by Cesar Ivan Carreras Mabarak

June 13, 2026

Agathe Brusset

Thanks for flagging this, Slim Giraffe — totally understand how the webhook test including a bounce reason (while the real hard bounce payload doesn’t) can be misleading. We’ll check this further with the team and get back to you.